1.1 All bookings are confirmed only upon receipt of a mandatory advance payment.
1.2 The advance ensures reservation of the vehicle and scheduling of services.
2. Security Deposit
2.1 A refundable security deposit may be applicable for trips involving children under the age of 14.
2.2 Parents/Guardians must ensure appropriate supervision and care of children at all times.
2.3 Grandios Mobility Pvt Ltd is not liable for any injuries or incidents involving infants or children.
3. Vehicle Usage & Passenger Conduct
3.1 Passengers are strictly prohibited from tampering with, misusing, or attempting to steal any part of the vehicle including fittings, AV systems, or other accessories.
3.2 Any damages or thefts will be subject to prosecution under Indian law and recovery of the cost.
3.3 Passengers must engage with Grandios staff and chauffeurs in a polite and professional manner.
4. Legal Compliance
4.1 The vehicle shall not be used for transporting illegal goods, narcotics, arms, explosives, or excess currency in violation of Indian laws.
4.2 Grandios Mobility Private Limited reserves the right to report any suspicious activity to the authorities.
5. Decoration and Customization
5.1 Any temporary decoration of the vehicle (e.g., for weddings) requires documented prior approval.
5.2 Unauthorized modifications or decor will result in penalties or cancellation of service.
6. Safety & Itinerary Adherence
6.1 Passengers must comply with Indian road safety regulations and must not pressurize drivers to violate them.
6.2 Journeys must strictly follow the pre-approved itinerary. Any overuse will be billed at a minimum of 0.5-day charges and may incur further penalties if subsequent bookings are impacted.
7. Cleanliness & Waste Disposal
7.1 Passengers are expected to maintain cabin cleanliness.
7.2 Waste must be disposed of in provided bins or at legal public disposal points only.
8. Trip Abortion or Cancellation by Grandios
8.1 Grandios Mobility Pvt Ltd reserves the right to cancel or abort any trip in cases of - Natural calamities, Riots or Strikes, Pandemic, Passenger Misconduct or Mechanical Breakdowns.
9. Monitoring & Surveillance
9.1 All vehicles are equipped with CCTV for safety, and passengers acknowledge this before boarding.
10. Vehicle Condition & Failure Disclaimer
10.1 While all vehicles are maintained per manufacturer standards, electronic/mechanical failures may occur.
10.2 Passengers are expected to cooperate during any technical delays.
11. Safety Facilities
11.1 Government-prescribed first-aid kits and SoS tools are available in all vehicles.
11.2 These may be used during emergencies.
12. Insurance Coverage
12.1 Vehicles, drivers, and passengers are insured per Indian motor transport regulations.
12.2 Claims will follow standard processes as prescribed by the insurer.
12.3 Passengers are encouraged to opt for additional third-party travel insurance.
SECTION B: INDIVIDUAL BOOKINGS (B2C)
1. ID Verification
1.1 Individuals must provide valid Government ID proof for booking confirmation.
2. Refund & Cancellation
2.1 Cancellations made more than 72 hours before pickup may be eligible for a refund minus administrative charges.
2.2 Cancellations within 72 hours are non-refundable.
3. Special Requests
3.1 Individual clients requesting special seating arrangements, refreshments, or AV support must notify at least 48 hours in advance.
3.2 Special arrangements are not guaranteed and will be subject to availability of resources and will attract additional billing.
4. Privacy & Experience
4.1 The Grandios experience includes curated services. Passengers are requested to refrain from interfering with the standard presentation of the vehicle.
SECTION C: BUSINESS BOOKINGS (B2B)
1. Corporate Agreements
1.1 Businesses may opt for retainer-based contracts or on-demand bookings.
1.2 All B2B partnerships must be signed under a formal agreement.
2. Payment Terms
2.1 Corporate clients may be extended credit lines as per agreement.
2.2 Payments are to be settled within 15 days of invoice date unless otherwise agreed.
3. Custom Branding
3.1 Custom vehicle branding is possible upon approval and with applicable charges.
3.2 Branding must be non-invasive and removable without damage.
4. Bulk Bookings & Events
4.1 Bulk booking discounts are available subject to volume.
4.2 Cancellation of bulk bookings will follow different terms, as defined in respective contracts.
5. Dedicated Concierge Services
5.1 Grandios may provide dedicated concierge support for large corporate events, weddings, or international delegations.
SECTION D: JURISDICTION & DISPUTES
1. These terms are governed by the laws of India.
2. Any disputes shall be resolved under the jurisdiction of courts located in Kerala, India.
3. Grandios Mobility Pvt Ltd reserves the right to update these terms with prior notice via its website.
