At The Grandios, your privacy matters. This Privacy Policy explains how we collect, use,
and protect your personal data when you use our website, apps, or services.
KYC/Verification Data (optional): Aadhar, PAN, Passport, Vehicle Registration
Business Information (for The Grandios Club/Lounge applicants): GSTIN, Business License
Technical Data: IP address, browser type, location (via GPS when enabled)
Cookies & Analytics: For performance, personalization, and usage metrics
3. Why We Collect It
We process your data for:
Processing bookings and reservations
Providing customer support
Partner onboarding (The Grandios Club & Lounge)
Communicating offers and updates
Regulatory and legal compliance
Internal analytics and service improvement
4. Lawful Basis of Processing
We process your data:
With your explicit consent (e.g., when subscribing or applying)
For contractual necessity (e.g., to complete a booking)
For legitimate interest (e.g., to improve our services)
To comply with legal obligations
5. Data Sharing & Disclosure
We do not sell your personal data. We may share limited data:
With our verified chauffeurs and operational staff
With payment gateway providers (e.g., Razorpay)
With regulatory authorities (when required)
With partner hotels/resorts (only with consent via The Grandios Lounge)
6. International Data Transfers
Although The Grandios is based in India, we comply with international data handling standards (e.g., GDPR) for any users visiting from abroad.
7. Data Retention
We retain data for as long as necessary to fulfill the purposes outlined above, or as required by law.
You may request deletion by writing to us at
support@thegrandios.com.
8. Your Rights
You have the right to:
Request access to your data
Correct or update your information
Withdraw consent at any time
Request deletion or restriction
Lodge a complaint with a data protection authority
9. Security
All user data is stored securely on encrypted databases with access controls.
Our website and apps are SSL-enabled and GDPR-conscious.
10. Cookies
Our site uses cookies for:
Session management
Booking engine functionality
Google Analytics tracking
Social media integrations (e.g., Instagram feed)
You can control cookies through your browser settings.
11. Updates
We may update this policy from time to time. Material changes will be notified on our website or via email (if applicable).
Terms & Conditions
A. Website Use
Accuracy of Information: You are responsible for ensuring the accuracy of the information you provide.
Eligibility: You must be 18+ or have legal guardian consent to use our services.
Account Security: Do not share your credentials. You are responsible for any actions under your account.
Service Scope: We reserve the right to update or modify services, pricing, or availability at any time.
